Customer Care
Returns & Exchange Policy
No Refund Policy
Please note that we do not offer monetary refunds. All sales are final, with exchanges allowed only under the specific conditions outlined below.
Returns & Exchange
Products can only be exchanged in case of a manufacturing defect or size issue, subject to stock availability.
Exchange requests must be made within 7 days of the purchase or delivery date.
Items must be unused, unworn, unwashed, in their original condition, with all tags attached and accompanied by the original invoice.
Sale, Made-to-Order, Customized, and Bridal items are not eligible for exchange or refund.
Due to differences in monitors/screens and lighting used during photoshoots, the exact color or texture of the final item may slightly vary. Therefore, products cannot be exchanged for this reason.
Laces, loose fabrics, and accessories are not eligible for exchange or refund.
Products may be exchanged by visiting our retail store or by courier. Courier charges for both sending and returning the product will be borne by the customer.
Order Cancellation
UFUSSA's Closet reserves the right to cancel any order due to stock unavailability, pricing errors, payment issues, or suspected fraudulent activity.
Report a Defective Item
To report a defective item, please email us with your order details and clear images within 7 days of delivery.
ufussascloset@gmail.com